Terms of service
TERMS OF SERVICE
1. Overview
This website is operated by Tavellum. Throughout the site, the terms “we”, “us” and “our” refer to Tavellum.
These Terms of Service apply to your use of our website and to purchases made through our online store. By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return and Refund Policy.
Nothing in these Terms affects your statutory rights under UK consumer law.
2. Using Our Website
You may use our website only for lawful purposes.
You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation or use it in any way that violates applicable law.
You are responsible for ensuring that information you provide when placing an order is accurate and complete.
3. Products
We aim to describe and display our products as accurately as reasonably possible.
Product appearance, colour and packaging may vary slightly from images displayed on different devices.
Product specifications, availability and packaging may be updated from time to time.
Before launch, Tavellum will only publish product specifications and compliance information that have been confirmed for the product being supplied.
Nothing in this section limits your statutory rights where goods are faulty, not as described, or otherwise fail to meet applicable consumer law requirements.
4. Orders
When you place an order, you are making an offer to purchase a product.
An order is accepted when we confirm acceptance in accordance with our order process.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, pricing information is clearly incorrect, payment cannot be authorised or we reasonably suspect fraud.
If we cancel an order after payment has been taken, we will refund the amount due.
Nothing in this section limits any statutory cancellation or return rights you may have when purchasing online.
5. Prices and Payment
Prices will be displayed in the currency shown on the website.
Any applicable taxes, delivery charges or other charges will be displayed before you complete your purchase where required.
Payment must be made using one of the payment methods available at checkout.
We may change product prices at any time, but changes will not affect an order that has already been accepted unless required by law or agreed with you.
6. Shipping and Delivery
Available delivery methods, charges and estimated delivery times will be shown at checkout where applicable.
Delivery dates and times are estimates unless expressly stated otherwise.
We will take reasonable steps to deliver orders within the timeframe communicated to you.
For orders supplied to consumers, responsibility for the goods will normally remain with Tavellum until the goods are delivered into your physical possession, or to a person identified by you to receive them, in accordance with applicable UK consumer law.
Please see our Shipping Policy for further information.
7. Returns, Cancellations and Refunds
Your cancellation, return and refund rights are explained in our Return and Refund Policy.
Nothing in these Terms limits your statutory rights under UK consumer law, including rights relating to faulty, damaged, misdescribed or non-conforming goods.
8. Intellectual Property
The content of the Tavellum website, including branding, text, graphics, product presentation and original visual material, may be protected by intellectual property rights.
You may use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit protected Tavellum content without permission, except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
9. Third-Party Services
Our website may use services provided by third parties, including Shopify, payment providers and delivery providers.
Those third parties may operate under their own terms and privacy policies.
Tavellum is responsible for its obligations to customers and does not use third-party involvement to remove rights that customers have under applicable law.
10. Privacy
Personal information is handled in accordance with our Privacy Policy.
Our store is powered by Shopify, which may process certain information as part of providing the ecommerce platform and associated services.
Please review our Privacy Policy for further information.
11. Reviews and Feedback
If you submit a review, comment or other feedback, you confirm that you have the right to provide that content and that it does not violate another person’s rights or applicable law.
We may use genuine customer feedback in connection with operating and promoting Tavellum, subject to applicable law and our Privacy Policy.
12. Errors and Availability
We may correct errors or inaccuracies on our website, including information relating to descriptions, pricing or availability.
If an error materially affects an order you have already placed, we will contact you where appropriate.
Your statutory rights are not affected.
13. Prohibited Uses
You must not use our website:
* for unlawful or fraudulent purposes;
* to infringe intellectual property rights;
* to transmit malicious software;
* to collect personal information unlawfully;
* to interfere with website security or operation;
* to impersonate another person or organisation.
We may restrict access where we reasonably believe these Terms have been seriously violated.
14. Availability of the Website
We aim to keep the Tavellum website available and functioning properly, but we cannot guarantee uninterrupted availability.
We may temporarily suspend or modify parts of the website for maintenance, security, technical or operational reasons.
15. Liability
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
Nothing in these Terms excludes or restricts your statutory rights as a consumer.
To the extent permitted by law, Tavellum will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made wholly for business purposes.
16. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase will normally be the version in effect when your order was placed, unless a change is required by law or otherwise agreed with you.
The current version will be available on this website.
17. Governing Law
These Terms are governed by the applicable laws of the United Kingdom.
Where you are a consumer, nothing in these Terms deprives you of any mandatory protections or rights available to you under the law applicable to you.
18. Contact Information
Questions regarding these Terms may be sent to:
Tavellum
Email: [SUPPORT EMAIL]
Business contact address: To be confirmed before launch
Telephone: To be confirmed